Shipping policy
Shipping Policy
Last updated: August 2026
Processing Time
All orders are processed within 1 to 2 business days after payment confirmation. Orders placed on weekends or holidays will begin processing the next business day. You will receive a confirmation email with tracking information once your order has shipped.
Delivery Time
Estimated delivery time is 6 to 9 business days after your order has been processed and shipped. Please note that delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, carrier availability, and circumstances outside our control.
Shipping Rates
| Order Total | Shipping Cost |
|---|---|
| Under $49.00 | $4.99 flat rate |
| $49.00 and above | FREE |
International Shipping
We ship worldwide. International orders may be subject to customs fees, duties, and import taxes upon arrival, which are determined by your local customs authority. These charges are the sole responsibility of the customer and are not included in your order total or shipping cost. We are not responsible for delays caused by customs processing, which may extend estimated delivery times.
Order Tracking
Once your order has shipped, you will receive a confirmation email with your tracking number. You can use this number to track your order directly through the carrier's website. Please allow up to 24 hours for tracking information to become active after you receive your shipping confirmation.
Lost or Stolen Packages
Cozy Colors is not responsible for lost, stolen, or delayed packages once they have been transferred to the carrier. If your tracking information shows your package as delivered but you have not received it, please:
- Check around your property and with neighbors
- Contact your local post office or carrier with your tracking number
- File a claim directly with the carrier
If you need assistance locating your carrier's claim process, contact us at cozycolors.cs@outlook.com and we will do our best to help.
Incorrect Shipping Address
Please double-check your shipping address before placing your order. Cozy Colors is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your shipping address, contact us immediately at cozycolors.cs@outlook.com. We will do our best to update it before your order ships, but we cannot guarantee changes once an order has been processed.
Delayed Orders
If your order has not arrived within the estimated delivery window, please contact us at cozycolors.cs@outlook.com and we will investigate the situation with the carrier. Please note that delays caused by weather, holidays, customs, or carrier issues are outside our control and do not qualify for automatic refunds.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery at cozycolors.cs@outlook.com with your order number and photos of the damaged item and packaging. We will review each case individually and work to make it right.
Contact Us
For any shipping questions or concerns:
📧 cozycolors.cs@outlook.com
We typically respond within 1 to 2 business days.