Refund policy

Refund Policy

We want you to love your Cozy Colors blanket. If something isn't right, we're here to make it right — no matter where you are in the world.

30-Day Return Window

You have 30 days after receiving your order to request a return, regardless of your location. After 30 days, we are unable to accept returns or issue refunds.

To be eligible for a return, your item must be:

  • Unused and uncolored
  • In its original condition and packaging
  • Accompanied by proof of purchase

To start a return, contact us at cozycolors.cs@outlook.com. Do not send items back without contacting us first — unrequested returns will not be accepted.

International Returns

We accept returns from all countries we ship to. Please note that:

  • Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect
  • We recommend using a trackable shipping method for your return, as we cannot be responsible for packages lost in transit
  • Customs fees, duties, or taxes incurred on return shipments are the sole responsibility of the customer

Damages & Wrong Items

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at cozycolors.cs@outlook.com with a photo of the issue and your order number. We will evaluate every case and make it right at no additional cost to you, including international orders.

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been colored or used
  • Sale items or items purchased with a discount code
  • Gift cards

Once a blanket has been colored, it is considered used and cannot be returned. If you experience a product defect after use, contact us and we will review your case individually.

Exchanges

We do not offer direct exchanges. If you'd like a different design, please return your unused item within the 30-day window and place a new order once your return is accepted.

European Union — 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. Your item must be unused, uncolored, and in its original packaging. Proof of purchase is required. Return shipping costs are the responsibility of the customer.

United Kingdom

Customers in the United Kingdom have the right to return items within 14 days of receipt under the Consumer Contracts Regulations. Your item must be unused, uncolored, and in its original packaging. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Canada & Australia

Returns from Canada and Australia are accepted within our standard 30-day window. Return shipping costs are the responsibility of the customer. Refunds will be issued in USD to your original payment method.

Refunds

Once we receive and inspect your return, we will notify you of the approval status within 3 business days. If approved, your refund will be processed to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank, card provider, or country. International refunds may take additional time to reflect depending on your financial institution. If more than 15 business days have passed since your refund was approved, contact us at cozycolors.cs@outlook.com.

Contact Us

For any questions about returns, refunds or your order, no matter where you are:
📧 cozycolors.cs@outlook.com

We typically respond within 1-2 business days.